Privacy Policy

E-Flex Digital LLC ("we", "us") operates Qualifinder.io, a service that helps real estate professionals answer and qualify the people who text them about their property listings. This policy explains what information we collect, how we use it, and the choices you have. It covers our website, web app and browser extension, and the text messages sent through our service.

Information we collect

From our customers (real estate professionals)

• Account details, such as your name, email address, phone number and password.
• Business details you provide to register for text messaging, such as your legal business name, EIN, business address, website and the name, title and contact details of an authorized representative.
• Listing information you save, including listings our browser extension captures from real estate websites at your request.
• Billing information. Payments are processed by Stripe; we don't receive or store your full card number.

From people who text our customers

• Your mobile phone number.
• The content of the text messages you send and receive, and details you share in them, such as your timeline for moving, financing and which property you're interested in.
• Message delivery information, such as delivery status and times.

How we use information

• To provide the service, including replying to texts about a listing on our customer's behalf and showing our customer their leads and conversations.
• To generate replies with artificial intelligence. Message content is sent to our AI provider to write replies and pull out details such as which property a person is asking about.
• To register our customers' businesses with mobile carriers, as US carriers require before businesses can send text messages.
• To process payments, provide support and keep the service secure.
• To comply with the law.

How we share information

We don't sell personal information. We share it only as follows:

• With the real estate professional you texted. Your number, messages and the details you share are visible to the customer whose listing you texted about.
• With service providers that run the service for us, under contracts that limit how they use it: Twilio (text messaging and carrier registration), Supabase (hosting and database), Stripe (payments) and OpenAI (AI-generated replies).
• With mobile carriers and The Campaign Registry, to register our customers' businesses for text messaging.
• When required by law, or to protect the rights, safety and security of our users, the public or us.
• In a business transfer, such as a merger or acquisition, subject to this policy.

Text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described above and will not be shared with any third parties, except the service providers that deliver the messages.

You can opt out of texts at any time by replying STOP. Reply HELP for help. See the text messaging section of our Terms of Service for details.

Data retention

We keep information for as long as the customer's account is active or as needed to provide the service. When a customer deletes their account, we delete their listings, leads and messages. We may keep some records longer where the law requires it, such as billing records and carrier registration details.

Security

We protect information with industry-standard safeguards, including encryption in transit and access controls. No system is completely secure, so we can't guarantee absolute security.

Your choices and rights

• Reply STOP to any message to stop receiving texts.
• Customers can update or delete their account information from their account settings.
• Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, email us at support@qualifinder.io.

Children

The service is not directed to children under 13, and we don't knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the effective date above and, where appropriate, notify customers by email.

Contact us

Questions about this policy? Email us at support@qualifinder.io.